Refund Policy for BrackenRise
Last updated: January 1, 2023
Thank you for ordering with BrackenRise, located at Pizza Street, Rome, 00184, Italy. We pride ourselves on the quality of our delicious pizzas and our commitment to customer satisfaction. This Refund Policy applies to purchases made through our website brackenrise.sbs or by phone at +39 06 6981 2345.
Order Cancellation
If you need to cancel your order, please contact us immediately. We offer full refunds for orders that are canceled within 10 minutes of placing the order. After this window, your order may already be prepared, and we cannot guarantee a refund. However, we will do our best to accommodate your request.
Incorrect or Damaged Orders
If your order arrives damaged or incorrect, please contact us within 2 hours of receiving your order. We will offer to either replace your order or issue a refund to your original payment method. Proof of the issue, such as a photo, may be required to assist with your claim.
Quality Concerns
We strive for excellence and expect you to receive your pizza at its best. If the pizza does not meet our high-quality standards, you must report the concern within two hours of the order being delivered or picked up. We will evaluate the situation and, if your claim is deemed valid, offer you a choice between a replacement or a refund in €.
Non-Delivery
In the rare event that your pizza does not arrive within a reasonable time after the estimated delivery time, and you cannot reach us through our phone number +39 06 6981 2345 or website brackenrise.sbs, please get in touch as soon as possible. We will investigate and, based on the circumstances, offer a full refund or a voucher for a future order.
Refund Processing
Refunds will be processed to the original payment method used at the time of purchase. Please note that it may take up to 5-10 business days for the refunded amount to reflect in your account, depending on your financial institution.
Late or Missing Refunds
If you haven’t received a refund within the specified time frame, first check your bank account again. Then, contact your credit card company or bank as there may be a processing delay before a refund is officially posted. If after doing this, you still have not received your refund, please contact us at +39 06 6981 2345.
Gift Orders
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Changes to Our Refund Policy
We may update our Refund Policy from time to time. We will post any changes on this page with an updated effective date. Your continued use of our services after any change in this refund policy will constitute your acceptance of such change.
Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at +39 06 6981 2345. We are committed to working with you to reach a fair resolution.